When a new user signs up with a recognised domain (for example, yourcompany.com), admins are notified and can quickly approve access. This feature improves account security and speeds up onboarding for colleagues using company email addresses.
Feature access
Only users with the Administrator role can add, edit, or remove domains.
Before you begin
- Have the correct domain name ready (for example, productip.com).
- Do not enter personal or free provider domains such as gmail.com or hotmail.com, as these are automatically excluded from the domain approval process.
Video instructions
A short step-by-step guide will follow soon!
Steps
1. Go to Settings in the top-right corner of your screen.
2. Select Company account.
3. Open the Domains tab.
4. Enter your domain name (for example, companyname.com).
5. Click Add domain name.
6. The domain will now appear in your company’s approved domain list.
When a new user registers with this domain, admins will be notified and can approve access.
Tips and best practices
- Add all domains used by your organisation (for example, regional domains such as company.de or company.co.uk) to avoid delays in user approvals.
- Review your domain list regularly to keep it up to date, especially after company mergers or domain changes.
Troubleshooting
- New user not triggering an approval notification?
Check if the domain has been added correctly (without typos).
- Domain rejected?
Ensure it is a valid corporate domain and not a free email provider.
- User still not visible?
Verify that the registration was completed and check if the status is pending (date and time).
Still having issues? Contact ProductIP via helpdesk@productip.com.
FAQ
- Can I add multiple domains?
Yes, you can add as many corporate domains as needed for your organisation.
- What happens if someone signs up with a free email provider?
The domain mechanism is disabled for nearly 10,000 free providers. Users registering with such domains will not be linked automatically to your company account.
