Create a supplier profile

Supplier Profiles give you insights into your suppliers’ performance regarding product compliance. View how many technical files and open tasks they’re involved in, and how responsive they are. This is useful when assessing risk, managing suppliers, or preparing for audits.

Feature access

This feature is available to Essential, Advanced, Professional, and Enterprise customers. A Supplier Profile, once activated, remains active for 10 years.

• Users who downgrade from Advanced or Professional to the Essential plan will need to reactivate their Supplier Profiles.
• Users who upgrade from Essential to Advanced or Professional do not need to reactivate profiles. No refunds will be issued for previously activated profiles.

Before you begin

Each supplier must have a unique supplier code assigned (ideally from your ERP system). This code must be present in at least one technical file.

Video instructions

Steps

You can create supplier profile via the Suppliers tab.

1. Go to the Suppliers tab.
2. Click Add New Supplier.
3. Enter the required information in the fields.
4. Click Create profile.

Alternatively, you can add suppliers from technical files:

1.  Go to the Suppliers tab.
2.  Click Add Suppliers from technical files.
3.  Search or select one or more suppliers from the list.
4.  Click Create profile(s).

Tips and best practices

• Use consistent supplier codes across systems (e.g. from ERP) for better data linking.
• Activate profiles only when enough data is available to generate insights.
• Compare supplier performance regularly to support decision-making and risk management.

Troubleshooting

• Can’t add suppliers?
  Ensure that the supplier has a valid supplier code — a unique reference from your ERP system. This code links supplier data across your account.

Enter supplier code:

1. Open a technical file → go to the Product tab
2. Click Edit product data
3. Select Supplier
4. Enter the Supplier Code → click SAVE
5. Click VIEW PROFILE to follow the above steps to create supplier profile

Still having issues? Contact ProductIP via helpdesk@productip.com.

FAQ

• Why is a supplier code required instead of just using the name?
  Supplier names are not always unique. Codes ensure accurate linking across files and systems.
• Can I activate a profile for a supplier without any technical files?
  No, at least one technical file with a valid supplier code is required to create a profile.

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